Account Mypaymentvault Reviews 184

This is THE worst “bank” ever. They withheld my funds, and refused to release them. I called them telling them I needed to use them to be able to check into a hotel otherwise I would have no other way... See more

Terrible, borderline scam. They will put your card on hold before you even use it- "for security reasons". Then you will need to submit a request for them to review it. That will then take 24 hours.

Tried buying at Boots online (one of the most known drug stores in the UK). The payment was rejected twice. Atoya from customer service just said Boots rejected the payment without providing any other... See more

I received a credit from my job. Card not accepted when attempting to purchase on Bandcamp. The messasge, This transaction cannot be processed. Please try a different card, or use PayPal to complete y... See more

Designed to keep your money. You cannot signup on the website without first calling in (calling in typically leads to them blocking your card for some BS security reason), even if you do everything co... See more

0/5 GiftCard works on very few websites, now my account won’t work and customer service just copy pasted automated responses. This is a scam

Worst gift card experience. To verify transaction I'm inputting OTP code and after it's asking second verification which of the options is my recent transactions. Answer is none of them so it's a real... See more

Scam. Received a gift card from my company. Unable to use it. Called in the hotline to verify address. After verification, was told it's not complete?! And they cannot continue to activate the card. N... See more

Loaded digital card to Amazon. Tried to verify 3 times. Took me back to mypaymentvault to approve, which I did. But card doesn't verify. Pop-up appears to fssnet.co.in, with blank login details, w... See more

Tried to create an account after activating a gift card. First, who requires usernames these days? Email addresses are the typical username. What is this a '90s video game? Next, the password requirem... See more

If I could give zero stars I would. Can't make a payment with these cards on 99% of sites and left over monies are tied to the card forever as transfers to sites like Paypal are impossible.

Please stay clear. Incredibly poor customer service, can’t access my money, continually blocked payments, told I keep entering the details wrong and problems at the merchants end. Won’t say which reta... See more

Got an incentive cashback reward given to me on a victual card by these guys. seems like I have the same issue as everyone here, not allowed to transfer funds and blocks any purchase you try to make.... See more

Mypaymentvault is a nightmare. They did KYC checks on my account without any heads-up, and now I'm locked out of using my card for up to five business days. Terrible communication and zero transparenc... See more

Shady company that offers prepaid Mastercards that are not accepted on any of the big platforms (Google Wallet, Paypal,...). Customer servide is very poor and they do not offer a solution except: 'you... See more

Not recommended at all. It doesn’t work with most online retailers and when you try to contact customer service, they blame you for entering the details incorrectly (which isn’t true). If you try reac... See more

This company is fraudulent. They collect all your details and tell you they can't verify you again after your account is activated and you try to chat with them online. Tried to use my virtual card fo... See more

Received payment and had it loaded into the account. Declined by one website, tried Amazon the day after and was declined again. Support blamed for incorrectly entering a CVV. Then blamed Amazo... See more

Had 2 prepaid cards and had no end of trouble trying to spend them. Managed to spend my £20 after numerous emails backwards and forwards and blocked card. The 2nd one they keep saying it’s because I... See more

The worst customer service in the world. We are currently going back and forth with emails, chats, etc. I cannot access the account with the payment. In response they are telling me to do the thing... See more

I had my card compromised and by the time I noticed anything there was over $850 gone. With 97 declined transactions you'd think that something would have been done. I was told to file for fraud so I... See more

Colleagues at work made a collection for me on the birth of my child. I had a choice to take the money as a gift card at a few different stores or as cash on a digital card. I chose a card with prepai... See more

Anyone in the UK - stay away! Wish i had read the reviews before i redeemed my thankbox collection for a prepaid mastercard. It was hell trying to spend it - got blocked by all retailers I tried (and... See more

do not use! I tried to redeem and I got prompted to send over my identity and was sent a token that does not work. When I contacted them they keep sending me repeated auto-generated emails about... See more

Absolute disaster. Support is absolutely stupid and inadequate people. They demand documents that they have no right to demand, they answer requests and questions without even reading them. One answer... See more

This platform is horrible! We enter our data, send our documents, they take a long time to respond and they always find a way to not approve it! It's a disappointment, I've already advised against... See more

This business is 100% a scam. I was issued a card in May of 2024, and it says that it expired in December 2024. It says the card cannot be reissued, and phone support was very litigious in pointing ou... See more

Mixed feelings. I don't think this is a scam at all, it's just reeeeeeally badly operated and I'd advise anyone reading this to just not bother. From what I can tell, Amazon purchases will... See more

They literally are just thieves. I had a prepaid virtyal mastercard, used it in Morrisons...Card got blocked. Got onto customer support, they said the card has been blocked because the details were... See more

I got a pre paid card off Mistplay. I have tried to redeem it on three different sites only to be declined. Did chat online. They won't transfer. Tell me the retailers aren't reading the card right an... See more

Horrible scam. Wasted my time with repeated same emails about verifying identity and non existent QR codes. Would rate 0 stars if possible. Customer service emails were the exact same each time.

The worst experience with their customer service (regarding antimoney laundering policy). They waste your time like if they were paid extra for it. Never again. My funds are still frozen and they do n... See more

Would rate no stars if possible. The company is a legitimate scam. They use AI customer service that doesn't answer any queries. This company should be shut down by any standards authority.

I am using My Payment Vault to redeem awards from my employer. Yesterday I created a card in My Payment Vault, but the payment done with it was repeatedly declined by the merchant. I called the mercha... See more

The website is unhelpful, so I tried to email, but never got a response. So then I tried to call them, because for some reason my card was blocked. I have never dealt with such rudeness from cust... See more

Total Scam in Europe. Might work in US but no retailers in Europe take it either online or physical. the ONLY exception to this is Amazon. which in itself raises eyebrows if there is some deal going... See more

Horrible customer service. They say they will escalate your issues and rush you off the phone. Never call back when they say they will. My fraud claim was denied when I had called multiple times an... See more

Worst thing I have ever used it says you get it and gives u half the information then blocked every transaction you try to make

The customer support experience is appalling. The company behaves in a highly unprofessional manner and raises serious concerns about its legitimacy. They refused to cancel my service, failed to... See more

Scammy company with scammy practices. Redeemed card and could not use it on various websites. A complete rip off - stay away!

I want to give negative stars if I can. this company sucks. I am surprised they are still in business. they make it impossible to use my card. I called multiple times but they cant fix the problem. su... See more

Worst company to deal with - zero help from the customer care team - My card was used in US while I am in Australia and they cannot do any thing - they ask to open a dispute which will take 90 days t... See more

They are a fraud not able to use the card anywhere. They dont help. BIG FRAUD!

The transactions on my stolen Mastercard were made at locations in Haines City and Davenport, all within 4 to 22 minutes of the company’s PO box - strongly suggesting internal misuse by someone with a... See more

I’ve had an extremely frustrating experience with MyPaymentVault. Every single payment I attempted was declined, with no clear explanation provided. I reached out to customer service multiple time... See more

rcvd a card for credit refund from AT&T for .64 cents. When I tried to cancel the card (did not want to be billed their minimum $4.50 for not using it), i could not ever reach anyone.. It does not giv... See more

Actually useless! Don't even bother using them. Got a gift card from work, turn it into a master card. Tried to buy something online argos didn't work, tried amazon didn't work. They have blocked my... See more

Security lock followed a device/2FA reset and VPN drift. 𝙺𝚎𝚐𝚒𝚎𝚡 𝚘𝚛𝚐 correlated session logs, IP ranges, and possession factors to re-establish control. Access returned and the transfer comple... See more